Shift Leader

Location

Charlotte

Type

Full Time

Job Description:

Excellent opportunity to work at a great location in the heart of South End Charlotte. The store is set to open doors in late January. Potential to shape and grow with the business
Lead the team, making sure food is made accurately and taken to customers in a timely manner
In charge of shifts and delegating tasks
Show exemplary knowledge of the job and excellent customer service
Deal with upset customers/problems with food in a polite way, making sure the customer is happy
Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
Check daily petty cash and go to the bank for change if needed
Restock the register nightly for the correct change
Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
Attend Management Meetings
Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
Assist with interviews, evaluations, and training
Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
Keep the front lobby and outside area clean while checking on it every 15 minutes
Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
Assist and ring up guests, answer phone calls and take orders over the phone
Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
Prep food according to proper procedures
Continuously and thoroughly clean the kitchen and lobby
Put away deliveries and keep everything organized
Washing dishes and put away
Communicate with other staff to ensure that all orders are made correctly and in a timely way
Carry out food to customers
Communicate with managers about the schedule, informing them in a timely manner of days off needed
Show up on time and take breaks for the appropriate length of time
Complete all opening and closing duties
Perform additional tasks requested by your manager
Follow sanitation guidelines
Stock and rotate food
Adhere to safety procedures
Practice cost-cutting measures
Pitch in and work as a team
Track food quality
Handle specials circumstances
Communicate effectively with coworkers and managers

Requirements:

Become food certified
Must be able to handle a basic computer, POS system; handling cash and credit cards
Follow health, sanitary, and safety requirements
Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
Maintain a clean and work appropriate personal appearance
Come to work with a positive attitude, and are willing to work well with others
Leadership abilities

Compensation: $13.00 - $16.00 per hour

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.

Vitality Bowls Charlotte

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Vitality Bowls’ Standards and Expectations:

Be Friendly and Fast -

Make a great first impression: smile and greet each guest.
Show a sense of urgency and strive to minimize wait times.
Get to know your guests and make them regulars.
Make a memorable connection and send each guest off with a smile.

Know Your Stuff -

Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
Being “fitness and nutritionally minded” will help you understand your customer
Develop a good understanding of each ingredient’s nutritional values
Deliver a perfect meal item every time.

The “One Team” Theme -

Work together as ONE team to deliver a great meal and provide outstanding service.
Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
Seek opportunities to exceed expectations.
Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.

Show Pride in Your Work -

Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
Keep the store clean, organized, and looking great with consistency.
Operate cash register and handle all cash transactions with careful consideration.
Do your best and strive for excellence in everything you do.