Job Title: Team Member

Reports To: Owner

Staff Size:

Last Updated: 04/17/2019

Status & Salary: PART AND FULL -TIME, Hourly + TIPS

PRIMARY FUNCTION

Sells and serves food and drinks to customers in a professional manner.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

Must demonstrate excellent customer service; be positive, extremely polite, and informative to customers
Assist and ring up customers, answer phone calls, and take orders over the phone
Follow all recipes and prepare food in a timely and sanitary manner
Prep food according to proper procedures as required by the Health Department
Communicate with other staff to ensure all orders are made correctly and timely
Deliver orders to customers in a timely manner
Track food quality
Follow sanitation guidelines
Keep front lobby and outside area clean
Continuously and thoroughly clean the kitchen and lobby
Wash and put away dishes
Put away deliveries and keep store organized
Stock and rotate food as required by Health Department codes
Adhere to store safety procedures
Practice cost cutting measures
Pitch in and work as a team
Show up on time and take breaks for the appropriate length of time
Complete all opening and closing duties
Communicate with managers about the schedule, informing them at least 3 days prior to taking time away from work
Perform additional duties as requested by your manager

KNOWLEDGE, SKILLS & ABILITIES

Have thorough knowledge of all of our food and recipes
Ability to learn the training material and be able to explain health benefits to customers
A demonstrated ability to effectively interact with customers, peers and supervisors.
Ability to exercise good judgment and self-control.
Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty.
Must be detailed oriented, able to plan, prioritize, multi-task and meet deadlines in a fast-paced environment.
Demonstrated ability to operate safely in the workplace.
Ability to work autonomously and understand when a superior needs to be involved in decision making.
Good decision-making skills, with the ability to analyze information, and implement the best solution to solve problems or challenges.
Self-motivated, with a dedication to keeping up to date technically.

QUALIFICATIONS

Must follow health, sanitary, and safety requirements as defined by the state of Georgia and Health Department. Meet Food Certification requirements in the state of Georgia.
Ability to successfully pass a background check and other pre-employment screening.
Must be able to handle a basic computer, POS system, cash, and credit cards.
Maintain a clean and work-appropriate personal appearance.
Come to work with a positive attitude and willing to work well with others.
Previous restaurant experience a plus.

PHYSICAL REQUIREMENTS include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand for long periods of time, and move quickly throughout the store
Able to lift & carry items up to 40 lbs.
Able to hear and speak to customers in person and/or by phone.
Able to see and read on computer screen and paper.
Able to use hands and fingers to operate POS system etc.
Ability to work in a constant state of alertness and safe manner.

WORK ENVIRONMENT

The work environment is indoors with occasional outdoor exposure when working as a vendor at outdoor events.

PERFORMANCE STANDARDS

The “One Team” Theme
- o Work together as ONE team to deliver a great meal and provide outstanding service.
- o Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
- o Seek opportunities to exceed expectations.
o Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.
Show Pride in Your Work
- o Look sharp and be on time for all scheduled shifts and have reliable transportation to our location.
- o Keep the store clean, organized, and looking great with consistency.
- o Operate cash register and handle all cash transactions with careful consideration.
- o Do your best and strive for excellence in everything you do.

Be Friendly and Fast
o Make a great first impression: smile and greet each guest.
o Show a sense of urgency and strive to minimize wait times.
o Get to know your guests and make them regulars.
o Make a memorable connection and send each guest off with a smile.

Know Your Stuff
o Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
o Being “fitness and nutritionally minded” will help you understand your customer.
o Develop a good understanding of each ingredient’s nutritional values.

Deliver a perfect meal item every time.

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Vitality Bowls’ Standards and Expectations:

Be Friendly and Fast -

Make a great first impression: smile and greet each guest.
Show a sense of urgency and strive to minimize wait times.
Get to know your guests and make them regulars.
Make a memorable connection and send each guest off with a smile.

Know Your Stuff -

Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
Being “fitness and nutritionally minded” will help you understand your customer
Develop a good understanding of each ingredient’s nutritional values
Deliver a perfect meal item every time.

The “One Team” Theme -

Work together as ONE team to deliver a great meal and provide outstanding service.
Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
Seek opportunities to exceed expectations.
Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.

Show Pride in Your Work -

Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
Keep the store clean, organized, and looking great with consistency.
Operate cash register and handle all cash transactions with careful consideration.
Do your best and strive for excellence in everything you do.

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.

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